Shipping Scope and Carrier: We only deliver to addresses within Vietnam through Ninja Van Vietnam.
- Shipping Fee:
- Orders valued under 1,200,000 VND: 35,300 VND/order
- Orders valued over 1,200,000 VND (after discounts): Free shipping
- Maximum Delivery Time:
- Up to 14 business days from the date of order confirmation.
- In case we are unable to meet the estimated delivery date, we will notify the Customer and provide options to either proceed with the purchase or cancel the order according to the Cancellation and Refund Policy for the Customer to choose.
- Delivery Confirmation
- Once the Customer's order has been handed over to the carrier, the Customer will receive a delivery confirmation email/message along with shipping information to track the status of their order.
- Carrier's Responsibility for Shipped Goods
- The shipping service will be responsible for the goods and any risks such as loss or damage during the shipping process to the Customer.
- Customer's Responsibility for Goods
- The Customer is responsible for inspecting the goods upon receipt. Please record a video of the unboxing process. If any goods are found to be damaged, scratched, broken, dented, or incorrect compared to the ordered items, please contact us within 14 days of receipt via email at cs@bathandbodyworks.vn, and we will receive and process the request.
Note: All claims regarding goods, requests for exchange or refund will not be considered if the Customer does not provide a video recording of the unboxing process, photos of the package, and all received products.