Shipping range and shipping unit: We only deliver to addresses within Vietnam through Ninja Van Vietnam.
The shipping unit of the Customer's order will be determined based on the Customer's registered address and corresponding postal code. Specifically:
- If the registered address is in the capital or inner-city area, the order can be delivered by Vietnam Post or CouriersPlease.
- If the registered address is in the suburbs, the order will only be delivered by Vietnam Post.
Please note that: Customers cannot choose a shipping unit because We will rely on the Customer's postal code to determine which unit will ship the Customer's order.
Shipping fee:
- Orders with a value under VND 1,200,000: VND 35,300/Order
- Orders with a value over VND 1,200,000 (after applying discounts): Free shipping fee
Standard delivery time:
Within 14 working days from the date of the order confirmation.
In case we cannot meet the expected delivery date, We will send a notice to the Customer and provide the Customer with the option to continue shopping or cancel the order according to the Cancellation and Refund Policy for the Customer to choose.
Delivery confirmation
After the Customer's order has been delivered, the Customer will receive a delivery confirmation email/text message with shipping information so that the Customer can track the status of your order.
Responsibility of the shipping unit for the transported and goods
The shipping service will be responsible for the goods and risks such as loss or damage of the goods during the shipping process to the Customer.
The Customer is responsible for checking the goods upon receipt. When discovering that the goods are damaged, scratched, broken, dented, or wrong in design compared to the ordered goods, the Customer must sign to confirm the condition of the goods with the delivery staff and immediately notify Us for resolution.
After the Customer has signed to receive the goods without making any notes or comments about the goods, it means that the Customer has accepted the delivered order, We will not be responsible for any requests for return or exchange due to damage, scratches, dents, wrong goods, etc.
Determining the responsibilities of the trader and logistics service providers regarding the provision of goods documents during the delivery process
- The Company is responsible for providing sales invoices and any related documents to the shipping unit during the delivery process.
- The shipping unit has the right and responsibility to provide invoices and related documents to competent state agencies upon request.
- The shipping unit is responsible for transporting goods according to the principle of “original packaging”.
All orders will have the following information on the packaging:
- Recipient information, including name, phone number, and address
- Order bill code
To ensure the safety of the goods, the Company will include an invoice in each package.