TERMS OF USE
Thank you for visiting this website. This website is owned and operated by Lux Viet American Beauty Company Limited.
In using this website, you are deemed to have read and agreed to the following terms and conditions:
1. Introduction
These terms and conditions (“Terms of Use”) are applied between Lux Viet American Beauty Company Limited (“Bath&bodyworks” or “Company” or “We” or “Ourselves” or “Us”) and any customer purchasing products through our website with the http://www.bathandbodyworks.vn (“Customer” or “You”). These terms and conditions govern and apply to anyone accessing and/or using the Website, the relationship between the parties, and the provision of any products on the Website to the Customer. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Customer in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Customer’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing Vietnamese Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.
2. Notification of Changes
The Company reserves the right to change these Terms of Use from time to time as it sees fit and Your continued use of the Website will signify Your acceptance of any adjustment to these terms. If there are any changes to our Privacy Policy, they will be posted on our Website 30 days prior to these changes taking place and We will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how We use our site Customers’ personal data, notification by e-mail or postal mail will be made to those affected by this change. You are therefore advised to re-read this statement on a regular basis. These terms and conditions form part of the agreement between the Customer and Ourselves. Your accessing this Website and/or undertaking of a booking or agreement indicates Your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms of Use contained herein. Your statutory consumer rights are unaffected and outlined in the latest update of the Terms of Use officially posted on Our Website.
3. Secure Shopping Guarantee
Bathandbodyworks.vn uses the industry standard encryption protocol known as Secure Socket Layer (SSL) to keep Your order information secure.
Secure Shopping Guarantee has been established for every transaction made with Bathandbodyworks.vn. If any unauthorized charges were to appear on Your credit card as a result of shopping with Bathandbodyworks.vn, You must notify Your credit card provider in accordance with its reporting rules and procedures.
4. General terms of transaction:
4.1. Terms of service provision:
We only deliver to addresses within Vietnam.
We endeavour to make product descriptions as accurate as possible. To the extent permitted by law, We do not ensure that product descriptions and prices or other content on this Website are completely accurate, complete, up to date or error-free. Weights, dimensions and other descriptions provided on the Website are approximate and are provided for the convenience of Customers only. We will make every reasonable effort to accurately display product characteristics, including available colours. However, the colours that Customers see on the Website may differ from the actual colours, depending on the Customer's mobile device, computer system, monitor and/or other display device.
4.2. Policies related to purchasing on the Website:
a. Purchasing and payment policies:
• Purchasing instructions:
To shop on the Website, Customers please follow these steps:
Step 1: Access Our Website via the link bathandbodyworks.vn to go to the Website's Home Page.
Step 2: On the Home Page, please select the type of product you want to buy by selecting the appropriate product category as below.
Step 3: Select the product, quantity you want to buy and click the “Add to bag” button.
Step 4: After selecting all the products you want to buy, please click the “Cart” button in the upper right corner of the Website to check the products and quantity in the cart.
Step 5: Click the “Checkout” button to enter your member account login information and delivery information.
Step 6: Customer clicks the “Go to billing” button to review the order and read the Terms of Use. The Customer clicks the “I accept terms & conditions” button to be taken to the next step of the purchase process.
Step 7: Please click the “Check out” button to go to the area to enter bank account and payment information.
Step 8: The Customer clicks the “Continue” button to confirm the payment information. Then, the Customer clicks the “Checkout” button to complete the payment. Before clicking the “Checkout” button, the Customer can view and change the information at any time.
Step 9: By clicking the “Submit order” button, the Customer submits the purchase request in the shopping cart.
We will send the Customer an automatic confirmation via email/message, in which the Customer's order list will be fully listed with information about the model, image, quantity, price, total payment.
• Payment instructions:
Currently, Our Website only accepts online payment by international payment cards (including Visa card, Mastercard).
Once we have received full payment for the Customer's Order, the Customer will receive an email/message confirming successful payment from Us.
If the Customer does not make any payment by the above payment method or the payment is canceled for any reason, We will cancel the order and suspend delivery until the Customer has paid in full.
b. Warranty policy:
Due to the nature of the product, We do not have a warranty policy for products sold on our Website.
c. Cancellation policy:
To ensure service quality and bring Customers the best experience with the product, We apply the cancellation policy in the following cases:
• Customers send an email to cs@bathandbodyworks.vn to request order cancellation within 01 (one) hour from when the Customer receives the order confirmation notice, We will support to cancel order and refund 100% of the payment to the Customer via bank transfer within 7 working days from the time We receive the Customer's email.
• Our order volume suddenly increases causing delays in processing and delivery: We will send a notice to the Customer in case we cannot meet the expected delivery date. In case the Customer wants to cancel the order, We will refund 100% of the payment to the Customer via bank transfer within 7 working days from the time of receiving the Customer's feedback on this issue.
d. Product inspection, Return and refund policy:
Customers, please check the goods immediately after receiving them, ensuring that the product is of the correct quantity, type, design and quality. If there are any errors or unexpected problems, Customers please notify Us within 14 days of receiving the goods, along with a video recording of the unboxing process, photos of the package and all products received. We will receive and adjust the order for the Customer within 14 days of receiving the request.• Returns due to incorrect orders or shipping errors:
To ensure service quality and bring Customers the best experience with the product, We apply the return policy in the following cases:
• Wrong product, missing product compared to the confirmed order;
• Products are dented, broken, cracked, damaged due to transportation;
• Products have technical errors detected during use;
In the above 3 cases, We will exchange the goods for the Customer in the following order:
Step 1: The Customer please notify Us within 14 days of receiving the goods, with a video recording of the unboxing process, photos of the package and all products received.
Step 2:
• In case of missing products: We will check and send the missing items with the correct quantity and type to the Customer within 14 days of receiving the request.
• In case of wrong products; products are dented, broken, damaged or have technical errors: Customers please return the above items to the address as instructed by the Customer Care Staff. We will check and send the above items with the correct quantity and type to the Customer within 14 days from the date of receiving the returned product. In case the returned product is not eligible for return, We will send the product back to the Customer and refuse to refund.
Step 3: In case the items requested for return are out of stock, We will refund the Customer via bank transfer.
Return shipping fee: For products that need to be exchanged due to the above reasons, the Customer will bear the cost of returning the product.
Sending goods back to the Company: In cases of return requiring goods to be sent back to the Company, the Customer is requested to carefully pack the product to ensure its intact condition and send the goods to the shipping partner within 48 hours of completing the confirmation of order information with the Company. We regret that we will have to refuse damaged products due to poor packaging errors from the Customer.
• Returning products according to the Customer's own wishes: We do not have this return policy for products that have been delivered to the Customer.
• Note:
• Any complaints regarding goods, return and refund requests will not be considered if the Customer does not provide a video recording of the unboxing process, along with photos of the package and all received products.
• When exchanging products, any discount codes used will not be included in the value of the exchanged product.
• Gift cards are not refundable and cannot be exchanged for cash.
e. Shipping policy:
• Shipping range and shipping unit: We only deliver to addresses within Vietnam through two fixed shipping partners - Vietnam Post (Standard) & CouriersPlease.
The shipping unit of the Customer's order will be determined based on the Customer's registered address and corresponding postal code. Specifically:
• If the registered address is in the capital or inner-city area, the order can be delivered by Vietnam Post or CouriersPlease.
• If the registered address is in the suburbs, the order will only be delivered by Vietnam Post.
Please note that: Customers cannot choose a shipping unit because We will rely on the Customer's postal code to determine which unit will ship the Customer's order.
• Shipping fee:
• Orders with a value under VND 1,200,000: VND 35,300/Order
• Orders with a value over VND 1,200,000 (after applying discounts): Free shipping fee
• Standard delivery time:
Within 14 working days from the date of the order confirmation.
In case we cannot meet the expected delivery date, We will send a notice to the Customer and provide the Customer with the option to continue shopping or cancel the order according to the Cancellation and Refund Policy for the Customer to choose.
• Delivery confirmation
After the Customer's order has been delivered, the Customer will receive a delivery confirmation email/text message with shipping information so that the Customer can track the status of your order.
• Responsibility of the shipping unit for the transported goods
The shipping service will be responsible for the goods and risks such as loss or damage of the goods during the shipping process to the Customer.
The Customer is responsible for checking the goods upon receipt. When discovering that the goods are damaged, scratched, broken, dented, or wrong in design compared to the ordered goods, the Customer must sign to confirm the condition of the goods with the delivery staff and immediately notify Us for resolution. After the Customer has signed to receive the goods without making any notes or comments about the goods, it means that the Customer has accepted the delivered order, We will not be responsible for any requests for return or exchange due to damage, scratches, dents, wrong goods, etc.
Determining the responsibilities of the trader and logistics service providers regarding the provision of goods documents during the delivery process
• The Company is responsible for providing sales invoices and any related documents to the shipping unit during the delivery process.
• The shipping unit has the right and responsibility to provide invoices and related documents to competent state agencies upon request.
• The shipping unit is responsible for transporting goods according to the principle of “original packaging”.
All orders will have the following information on the packaging:
• Recipient information, including name, phone number, and address
• Order bill code
To ensure the safety of the goods, the Company will include an invoice in each package.
f. Price policy
The prices of the products are listed in Vietnamese Dong. Bath & Body Works reserves the right to change the price before You place an order. All items are subject to Bath & Body Works pricing unless otherwise stated in a promotion or Gift with Purchase.
Customers should note that prices displayed on the website include tax but do not include delivery charges (if applicable). Delivery charges will be added to the total value of the Customer's order and will be specifically displayed on the payment page.
5. Availability
You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company. The Company does not guarantee that the products from this site will be uninterrupted, timely or error free, although it is provided to the best ability.
6. Copyright Notice
Copyright and other relevant intellectual property rights exist on all text relating to the Company’s services and the full content of this Website.
This Company’s logo is a registered trademark of this Company in Malaysia and other countries. The brand names and specific services of this Company featured on this web site are trademarked.
7. Account and Password
Customers must register for a membership account on Our Website in order to make purchases through the Website. If Customers choose to create an account on the Website, Customers must complete the registration process by providing Us with current, accurate and complete information.
Customers are responsible for the use of their account and for maintaining the confidentiality of their account and password. Customers also agree to notify Us immediately if Customers become aware of or suspect any unauthorized use of their account or any other breach of security.
We reserve the right to disable any user name, password or other identifier, chosen by Customers at any time in Our sole discretion without providing notice of the reason for such disabling. Please refer to Our Privacy Policy for more details regarding the personal information and data You provided.
8. Communication
We have several different e-mail addresses for different queries. These other contact information, can be found on our Contact Us link on our Website or via Company literature or via the Company’s stated telephone, facsimile or mobile telephone numbers.
9. Privacy Statement
We are committed to protecting Your privacy. Authorized employees within the Company on a need to know basis only use any information collected from individual Customers. We constantly review our systems and data to ensure the best possible service to our Customers. For more detailed information on how We collect and process Your personal data, please refer to our Privacy Policy.
10. Violation of Terms of Use
We reserve the right to apply one or all of the following actions:
a) Permanently block part or all of an account;
b) Limit the right to use the account;
c) Apply civil measures including but not limited to requesting reimbursement of money/assets obtained through violation, compensating for damages;
d) Request competent state agencies to handle criminal matters.
The application of the above rights when the Customer includes but is not limited to one of the following behaviors:
a) When there is a decision or written request from an authorized agency under the law.
b) When We have reason to believe that You have one of the following behaviors:
i) Dishonesty, fraud;
ii) Creating fake orders or fake reviews;
iii) Showing signs of fraud or abusing discount codes and promotions;
iv) An user creates multiple accounts to enjoy multiple times for a promotion of ours;
v) Splitting large quantity/wholesale orders into multiple smaller orders to abuse Our free shipping program;
vi) Other cases that our system detects, which We believe violate the rules of our Website's operation;
vii) We are informed by one of our banks, other customers or our partners about dishonesty or any disputes related to the account.
c) Customers violate the rules of Website operation;
d) Requests to restore Customer accounts are not approved by us.
11. Force Majeure Event
“A Force Majeure Event” means any event that is unforeseeable in a reasonable manner and beyond the reasonable control and not due to the fault or negligence of the Aggrieved Party (including subcontractors, if any) and could not be avoided when due care and effort have been exerted. Force Majeure Events include but are not limited to natural disasters, droughts, floods, earthquakes, storms, fires, lightning, epidemics, wars, riots, civil wars, sabotage, explosions, strikes or labor disputes (excluding any strikes, labor disputes or other labor difficulties involving the participation of employees of the Aggrieved Party (or subcontractors if any)) and legislative changes. Force Majeure Events include subcontractors being unable to provide labor, services, materials or equipment under contract obligations only when such inability to perform is caused by a Force Majeure Event. We will not be responsible for failure or delay in performing any of our obligations under these Terms of Use to the extent that such failure or delay in performance is due to a Force Majeure Event where it can reasonably be determined that We will be unable to perform our obligations, We will notify the Customer; and We will not be liable to perform any obligations arising prior to the Force Majeure Event if the Force Majeure Event impedes the performance of those obligations.
When a Force Majeure Event affects the delivery of the Product to the Customer, We will arrange a new delivery date for the Customer after the Force Majeure Event ends.12. Disclaimer
Exclusions and Limitations
The information on this web site is provided on an “as is” basis. To the fullest extent permitted by law, this Company:
a) excludes all representations and warranties relating to this Website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this Website and/or the Company’s literature; and
b) excludes all liability for damages arising out of or in connection with Your use of this Website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or You have advised this Company of the possibility of such potential loss), damage caused to Your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.
This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of Your statutory rights as a consumer are affected.
13. Dispute resolution
We are always ready to receive and address Customer complaints related to transactions on the Website. When complaints or disputes arise, We prioritize negotiated solutions and reconciliation between parties to maintain the relationship and Your trust in the quality of our services.
The complaint process can be carried out via sending an email to the address: cs@bathandbodyworks.vn Our complaint handling department will receive and contact the Customer to clarify the issues as soon as possible depending on the severity of the matter. After review, We will take appropriate and specific measures to assist the Customer.
To avoid misunderstandings, We have the right to request Customers to provide information or evidence related to the transaction, products to conduct verification to clarify the incident for appropriate handling. In case of any dispute that cannot be resolved amicably, the Customer and We agree that the dispute shall be resolved through arbitration at the Vietnam International Arbitration Center under the Vietnam Chamber of Commerce and Industry (“VIAC”) according to the VIAC Arbitration Rules. The arbitration panel shall consist of three (3) arbitrators appointed in accordance with the VIAC Arbitration Rules. The place of arbitration shall be in Ho Chi Minh City, Vietnam. The language of arbitration shall be Vietnamese. The parties expressly waive the application of the United Nations Convention on Contracts for the International Sale of Goods in resolving related issues.
14. Governing Law
This Terms of Use shall be governed and construed in accordance with the laws of Vietnam and shall not be affected by provisions on conflicts of laws.
15. General
Log Files
We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without Your explicit permission.
Cookies
Like most interactive websites this Company’s Website [or ISP] uses cookies to enable Us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies. The types of cookies used on our Website is explained in detail in our Privacy Policy.
Links To This Website
You may not create a link to any page of this Website without our prior written consent. Use of any automated screen capture or screen scraping technologies to obtain information from this site without the prior written approval of Compnay is an infringement of the Company’s intellectual property rights. If You do create a link or create any other form of reference to a page of this Website, You do so at Your own risk and the exclusions and limitations set out above will apply to Your use of this Website by linking to it. Links From This Website
We do not monitor or review the content of other party’s websites which are linked to from this Website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by Us and should not be regarded as the publisher of such opinions or material. Please be aware that We are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site Yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from Your disclosure to third parties of personal information. Other
By accessing this Website and using our services/buying our products, You acknowledge having read, understood and consent to these terms and conditions hereof. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms of Use or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms of Use shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.