Customers, please check the goods immediately after receiving them, ensure the product is correct in quantity, type, design and quality. If there is any error or unexpected problem, Customers please notify Us within 14 days of receiving the goods, along with a video recording of the unboxing process, photos of the package and all products received. We will receive and adjust the order for Customers within 14 days of receiving the request.
1. Return due to wrong order or shipping error:
To ensure service quality and bring Customers the best experience with the product, We apply the return policy in the following cases:
- Wrong product, missing product compared to the confirmed order;
- Products are dented, broken, cracked, damaged due to transportation;
- Products have technical errors detected during use;
In the above 3 cases, We will exchange the goods for the Customer in the following order:
Step 1: The Customer please notify Us within 14 days of receiving the goods, with a video recording of the unboxing process, photos of the package and all products received.
Step 2:
- In case of missing products: We will check and send the missing items with the correct quantity and type to the Customer within 14 days of receiving the request.
- In case of wrong products; products are dented, broken, damaged or have technical errors: Customers please return the above items to the address as instructed by the Customer Care Staff. We will check and send the above items with the correct quantity and type to the Customer within 14 days from the date of receiving the returned product. In case the returned product is not eligible for return, We will send the product back to the Customer and refuse to refund.
Step 3: In case the items requested for return are out of stock, We will refund the Customer via bank transfer.
Return shipping fee: For products that need to be exchanged due to the above reasons, the Customer will bear the cost of returning the product.
Sending goods back to the Company: In cases of return requiring goods to be sent back to the Company, the Customer is requested to carefully pack the product to ensure its intact condition and send the goods to the shipping partner within 48 hours of completing the confirmation of order information with the Company. We regret that we will have to refuse damaged products due to poor packaging errors from the Customer.
2. Returning products according to the Customer's own wishes:
We do not have this return policy for products that have been delivered to the Customer:
3. Note:
- Any complaints regarding goods, return and refund requests will not be considered if the Customer does not provide a video recording of the unboxing process, along with photos of the package and all received products.
- When exchanging products, any discount codes used will not be included in the value of the exchanged product.
- Gift cards are not refundable and cannot be exchanged for cash.