Customers, please check the goods immediately after receiving them to ensure the product is correct in quantity, type, design, and quality. If there is any error or unexpected problem, Customers please notify Us within 7 days of receiving the goods, along with a video recording of the unboxing process, photos of the package, and all products received. (Please note: Any complaints without video evidence may not be considered.) We will receive and adjust the order for Customers within 14 days of receiving the request.
1. Return due to wrong order or shipping error:
To ensure service quality and bring Customers the best experience with the product, We apply the return policy in the following cases:
· Wrong product, missing product compared to the confirmed order
· Products are dented, broken, cracked, damaged due to transportation
· Products have technical errors detected during use
In the above 3 cases, We will exchange the goods for the Customer in the following order:
Step 1: The Customer please notify Us within 14 days of receiving the goods, with a video recording of the unboxing process, photos of the package, and all products received.
Step 2:
· In case of missing products: We will check and send the missing items with the correct quantity and type to the Customer within 14 days of receiving the request.
· In case of wrong products, or products that are dented, broken, damaged, or have technical errors: We will check and send the correct items to the Customer within 14 days from the date of receiving the returned product.
Step 3: In case the items requested for return are out of stock, we may support the Customer in selecting another product of equal value as a replacement, or refund the Customer via bank transfer.
2. Returning products according to the Customer's own wishes:
We do not offer a return policy for products that have been successfully delivered to the Customer.
3. Note:
· Any complaints regarding goods, return, and refund requests will not be considered if the Customer does not provide a video recording of the unboxing process, along with photos of the package and all received products.
· When exchanging products, any discount codes used will not be included in the value of the exchanged product.
· Gift cards are non-refundable and cannot be exchanged for cash.
1. Return due to wrong order or shipping error:
To ensure service quality and bring Customers the best experience with the product, We apply the return policy in the following cases:
· Wrong product, missing product compared to the confirmed order
· Products are dented, broken, cracked, damaged due to transportation
· Products have technical errors detected during use
In the above 3 cases, We will exchange the goods for the Customer in the following order:
Step 1: The Customer please notify Us within 14 days of receiving the goods, with a video recording of the unboxing process, photos of the package, and all products received.
Step 2:
· In case of missing products: We will check and send the missing items with the correct quantity and type to the Customer within 14 days of receiving the request.
· In case of wrong products, or products that are dented, broken, damaged, or have technical errors: We will check and send the correct items to the Customer within 14 days from the date of receiving the returned product.
Step 3: In case the items requested for return are out of stock, we may support the Customer in selecting another product of equal value as a replacement, or refund the Customer via bank transfer.
2. Returning products according to the Customer's own wishes:
We do not offer a return policy for products that have been successfully delivered to the Customer.
3. Note:
· Any complaints regarding goods, return, and refund requests will not be considered if the Customer does not provide a video recording of the unboxing process, along with photos of the package and all received products.
· When exchanging products, any discount codes used will not be included in the value of the exchanged product.
· Gift cards are non-refundable and cannot be exchanged for cash.