We do not accept product returns. However, if your order includes items that are damaged during shipping/faulty/missing, or incorrect item(s), you can simply send an email to our Customer Service team (cs@bathandbodyworks.vn) to request a replacement.
Please include the following information in your email:
Please include the following information in your email:
- Add your full name and order number in the subject line
- Provide unboxing videos and photos of the damaged or faulty item(s) within 14 days after receiving the parcel (Please note: Any complaints without video evidence may not be considered.)
- Share a brief description of the issue
Our team will review your request and adjust the order for Customers within 14 days of receiving the request.