- Please make sure to record a video of the unboxing process. If your order is missing items or includes incorrect products, kindly email us at cs@bathandbodyworks.vn and we will assist you with the issue. Note: Any complaints without video evidence may not be considered
- Your order may be shipped in multiple packages if you've placed a large order. You will receive an email with separate tracking numbers for each package once your order has been shipped.
What happens if I am missing an item from my order?
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